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Post by juthi52943 on Jan 2, 2024 9:15:55 GMT
What is realtime support Realtime support is a live chat feature that allows customers to contact the companys customer support team at any time. It is one of the most popular features among customers because it provides instant help. This feature can be accessed by customers through your website or app. They can contact support through this live chat. By using a chatbot available on social media Job Function Email List channels like Facebook Messenger and WhatsApp . Many companies are using this as an opportunity to improve customer service and increase conversions by providing a more personalized experience for each customer. The most prominent example of this type of service is live chat on sites like eBay Amazon or Airbnb. The goal of realtime support is to give users instant answers to their questions and resolve their issues quickly. Why realtime support is important in the travel and hospitality industry Approximately of customers expect an immediate response to their questions Source Hubspot Customers want to be able to ask for help in real time. They cant wait hours or days before getting a response.
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